Upgrading firmware on HP servers sucks and is a major pain in the ass

We use HP servers. I don’t like the fact that we do, but it is how it is.

I want do a simple task: Upgrade the firmware of the HP Smart Array P420 SAS RAID controller (which actually is a HP branded PMC-Sierra SRC 8x6G).

On probably every other RAID controller this is really easy: Lookup model type, Go to the manufacturer website, download firmware, flash firmware in web interface or with a Linux cli tool. With the HP Smart Array controller it I don’t even want to finish this sentence anymore.

Story of pain:

  • Went to HP.com and put model name in the search box
  • Clicked the product
    • Oh wow the website loads like I’m on dialup
  • Clicked download drivers and firmware
    • Waiting for h20565.www2.hp.com…
    • Page successfully loaded after 40 seconds wtf
    • “There are no downloads available for this product” – are you kidding me?
    • Also there is some text about the requirement to log in to download stuff like drivers and firmwares
    • F5
    • Page loaded, this time with the possibility to choose OS – why it has not worked before?
  • Latest available firmware on website: 1.28 – actual firmware on controller: 3.54
    • Wat? That’s not the latest firmware, website even says it is the initial release
  • Use Google to actually find page for the latest firmware
    • Latest firmware: 4.68
    • Nice, finally found the current version (with the help from Google and not just how I am supposed to find it)
  • Downloaded the firmware
    • CP017157.scexe
    • What kind of file is this? How do I flash it?
  • Ohhh, looks like I need some shady HP Service Pack for ProLiant DVD to flash this file
    • 3GB ISO to flash a 5MB firmware…
    • No DVD drive in the server. *sigh* Okay, I  need to mount the ISO in iLO and boot from there
  • Trying to download the ISO
    • Login required
  • Okay, I have this HP.com login from another story of pain, so I’ll just use that one
    • Login does not work anymore. Kept trying like 3 times, maybe I typed the password wrong
    • *ponder* I have a German HP.com account, the website is English
    • Changed language to German
    • Logged in again, kind of worked – Why the hell I can’t use my account regardless of the language?
    • Account is locked for one hour
  • A day passed and I try to login again
    • Now it says “Wrong password”
    • As I don’t want my account to be locked again, I choose to reset my password via the ‘forgot password’ link
    • Does not work. I get the following error: Required number of e-mail templates not entered.
    • There is only one field which I can enter stuff – the e-mail address – clearly the fail of HPs website

You know what? I am giving up. I guess if I were able to log in this story would fill three more pages.

Fuck you HP. No really. Fuck you.



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7 comments

  • A

    Man kann sich aber auch doof anstellen, wenn man HP Server benutzt, weiß man wie das geht….

    • nico

      Meinst du? Wieso erklärst du es mir dann nicht? Und der Download der SP DVD hat ja auch nicht geklappt. Deren Webseiten sind einfach krebsig und eine Zumutung. Letztendlich habe ich mir den SP USB Stick eines HP Supportlers geborgt und mir davon ein Image gezogen. Das hat dann funktioniert. Ohne mich mit deren Mist auseinander setzen zu müssen.

  • Karlos

    Have done exactly the same trip.. and I’m getting crazy. Why HP??? why?? It’s kinda sad cause i like HP hardware in their proliant series, but this just sucks too much. Can’t take it anymore. :(

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